At 7:56 a.m. on Sept. 17, Grand Rapids Community College alerted students and faculty about a network outage on campus. Phones, internet, networks, VPN and VM pools were unavailable to users for several hours.
“GRCC IT engineers worked to address the challenges and all systems were up and running by early afternoon,” said GRCC Communications Director Dave Murray. “The priority today was restoring systems so faculty and staff could continue serving students and our campus community would have access to the web-based resources it depends on.”
The outage followed a required scheduled maintenance that took place Thurs., Sept. 16 from 11 p.m. to 12 a.m. However, the GRCC Information Technology status page noted at 6:43 a.m. on Sept. 17 that they were investigating a technology issue.
“Fridays typically have fewer classes, but we always want to be able to provide all of our services to students, staff and community members…,” Murray said. “Now the team will start a thorough review to look at potential causes and possible changes we can make to prevent future outages.”
GRCC networking systems are currently running at full capacity. The IT department is available by phone from 7 a.m. to 9 p.m. Monday through Friday, and 10 a.m. to 4 p.m. Saturday and Sunday. Students and faculty can also contact the department via online chat room or email.
The IT department can help resolve issues with connecting to the Online Center, Blackboard, and other network services related to campus.